Terms and Conditions
Terms and conditions
UNIVERSAL SITE TERMS & CONDITIONS
1.1. INFORMATION ABOUT US
Innovate UK is the trading name of the Technology Strategy Board, a business-led non-departmental public body established by Royal Charter, under company number RC818, whose main place of business is at North Star House, North Star Avenue, Swindon, SN2 1UE (“us”, “we”, “our”).
Innovate UK is sponsored and funded by the United Kingdom Government Department for Business, Innovation and Skills.
1.2. THIS SITE
The Terms (including any referenced documents) set out the conditions of use pursuant to which you may make use of our site, whether as a visitor, a guest or a registered user (“you”, “your”).
2.1. Accessing our site
Access to our site is permitted on a temporary basis and we reserve the right to withdraw, suspend or amend the service that we provide on our site without notice.
If you choose, or you are provided with, any user identification code, password or any other piece of information used as part of our security procedures (the “identity credentials”), such information must be treated as confidential and must not be disclosed to any third party. We have the right, at any time, to disable any identity credentials, whether chosen by you or allocated by us if in our opinion you have failed to comply with any of the Terms.
You are responsible for making all arrangements necessary to enable you to have access to our site. You are also responsible for ensuring that all persons who access our site using the identity credentials are authorised to do so, are aware of these terms, and comply with such terms at all times.
We strive to ensure all information on our site is accurate and up to date, but we cannot guarantee that it is free from error and shall not be liable for any errors on the site.
You are responsible for checking the accuracy of relevant facts and opinions given on the site before entering into any commitment based upon them. The information provided on this site does not constitute legal or other professional advice.
Unfortunately we cannot guarantee that your use of this site will be free from interruption and we will not be liable for any reason our site is unavailable at any time.
2.4. Intellectual Property
Innovate UK owns all intellectual property rights contained in works on our site and which are created by or on behalf of us. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way from our site, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged by using the following wording: “© Technology Strategy Board [insert year]. All rights reserved.” (or similar wording in the case of identified contributors).
Except where otherwise permitted within the Terms, you must not use any part of the materials on our site for commercial purposes without first obtaining a licence to do so from us or our licensors.
2.5. Uploading Material To Our Site
Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards and you indemnify us for any breach of that warranty.
Save for the specific exceptions detailed within the Terms (e.g. Grant Applications) and those works which are explicitly expressed to be subject to pre-existing copyright protection and which are submitted to the website by users, any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.
2.6. Linking to our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
We may from time to time provide news feeds via our site. In order to use any news feeds provided via our site, you must comply in all respects with our News Feed License.
If you wish to make any use of material on our site other than that set out above, please address your request firstname.lastname@example.org
2.7. Links from our Site
Links to third party websites are provided solely for your convenience and we have no control over the contents of those sites or resources. Accordingly, we accept no responsibility for any loss or damage that may arise from your use of such third party sites.
If you follow a link to any of these websites, please note that they have their own terms and privacy policies. Please check these policies before you submit any personal or sensitive data to these websites.
2.8. Viruses, hacking and other offenses
We strive to ensure this site is free from viruses. However, we cannot always guarantee this. You are responsible for installing adequate and up-to-date virus-checking software on your computer.
We take no responsibility or liability for any viruses or any other computer code, files or programs which interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware, or telecommunications equipment or other material which may be transmitted with or as part of the site.
You must not misuse our site by introducing (whether knowingly or not) any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
2.9. Our Liability
Access to and the material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy and availability. Your use of our site and its contents shall be at your sole risk.
To the fullest extent permitted by law, we hereby expressly exclude:
• all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
• any liability for any direct, indirect or consequential loss or damage incurred by you in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation, any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
• for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.
In the event that this disclaimer and exclusion of liability is held by a court of law to be ineffective, our maximum aggregated liability to you shall not exceed £1.00 (one pound sterling).
2.10. Updates / Variations
We will also post a notification of any material changes we make on our site.
2.11. Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
3. ACCEPTABLE USE POLICY
This acceptable use policy (“Acceptable Use Policy”) sets out the terms on which we allow you to use our site, whether as a user, guest or visitor.
3.1. Prohibited Uses
You may use our site only for lawful purposes. You may not use our site:
• in any way that breaches any applicable local, national or international law or regulation;
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• for the purpose of harming or attempting to harm any person in any way;
• to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards;
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
• to knowingly transmit any data, send or upload any material which is malicious or technologically harmful or which may adversely affect the operation of any computer software or hardware.
You also agree:
• not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of the Terms;
• not to access without authority, interfere with, damage or disrupt:
• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment, network or software owned or used by any third party.
3.2. Interactive Services
We may from time to time provide interactive services on our site, including, without limitation:
• chat rooms;
• bulletin boards;
• blogs; and
• web conferencing
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will assess the possible risks to you from third parties when you use any interactive service provided on our site and will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.
However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by you in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool-proof. Minors who are using any interactive service should be made aware by their parents or guardians of the potential risks to them.
Where we do moderate an interactive service, we will normally endeavour to provide you with a means of contacting the moderator, should a concern or difficulty arise.
3.3. Content Standards
These content standards (the “standards”) apply to any and all material which you contribute to our site (“contributions”), and to any interactive services associated with it.
You must comply with the spirit of the standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
• be accurate (where they state facts);
• be genuinely held (where they state opinions); and
• comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
• contain or promote any material which is defamatory of any person;
• contain or promote any material which is obscene, offensive, hateful or inflammatory;
• contain or promote sexually explicit material;
• contain or promote violence;
• contain or promote discrimination based on race, sex, religion, belief, nationality, disability, sexual orientation or age;
• infringe any copyright, database right or trade mark of any other person;
• be likely or intended to deceive any person;
• be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
• be threatening, abuse or invade another’s privacy, or be likely or intended to cause annoyance, inconvenience or needless anxiety;
• be likely to harass, upset, embarrass or alarm any other person;
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
• give the impression that they emanate from us, if this is not the case; or
• advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
3.4. Suspension and Termination
We will determine in our absolute discretion whether there has been a breach of the Acceptable Use Policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with the Acceptable Use Policy constitutes a material breach of the Terms upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
• immediate, temporary or permanent withdrawal of your right to use our site;
• immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
• issue of a warning to you;
• legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• further legal action against you; and/or
• disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of the Acceptable Use Policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
For the purposes of the Data Protection Act 1998 (the “Act”), we are the Data Controller.
We are committed to protecting and respecting the privacy of the visitors, users and guests of our site. Please read this Policy carefully, as it sets out the basis on which any personal data we collect from you, or that you provide to us (“data”), will be processed by us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
4.1. Information Charter
We need to handle personal information about you so that we can provide services to you. This is how we look after that information.
When we ask you for personal information, we promise:
• to make sure you know why we need it;
• to only ask for what we need, and not to collect too much or irrelevant information;
• to protect it and make sure nobody has access to it who shouldn’t;
• to let you know if we share it with other organisations to give you better public services – and if you can say no;
• to make sure we don’t keep it longer than necessary;
• not to make your personal information available for commercial use without your permission; and
• to comply with the Data Protection Act 1998.
In return, we ask you to:
• give us accurate information; and
• tell us as soon as possible if there are any changes, such as a new address.
This helps us to keep your information reliable and up to date.
You can get more details on:
• how to find out what information we hold about you and how to ask us to correct any mistakes;
• agreements we have with other organisations for sharing information;
• circumstances where we can pass on your personal information without telling you, for example, to prevent and detect crime or to produce anonymised statistics;
• our instructions to staff on how to collect, use and delete your personal information;
• how we check the information we hold is accurate and up to date; and
• how to make a complaint.
For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 08456 30 60 60 or 01625 54 57 45 Fax: 01625 524510.
4.2. Information we may collect from you
When you participate in, access or sign-up to any of our services (including our newsletters, competitions, social media, message boards and telephone discussions), create an account using the _connect online platform or otherwise correspond with us, we will receive data about you.
This data may consist of information, such as your name, email address, postal address, landline or mobile number. Depending on the activity (for example, applying for a grant from us), we may also obtain information about the name and type of your business, and its address.
4.3. Where we store your personal data
All personal data you provide to us is stored on secure servers which are operated in accordance with the UK Information Commissioner’s guidelines on the storage of personal data.
We cannot guarantee the security of your data during transmission from you to us, and you transmit such data at your own risk. Once your data has reached our servers, we will use strict procedures and security features to try and prevent unauthorised access.
4.4. Disclosure of your information
Innovate UK will only disclose your Information in accordance with our Information Management Policy. This includes:
Consultant/Sub-Contractor for Internal Activity
Innovate UK may need to disclose your information to a consultant/sub-contractor in order to undertake an ‘Internal Activity’ e.g. to an IT consultant working on upgrading our IT system. Where this is the case, Innovate UK will act in accordance with its Information Management Policy, only disclose the information reasonably necessary for the purpose, and will ensure that appropriate provisions are put in place to secure your information.
As part of our objective to stimulate and support UK innovation, we have established a close network of Affinity Partners. Where we share personal data with Affinity Partners, such Affinity Partners shall become the data controllers of that personal information and must act in accordance with the terms of the Information Management Policy and the Data Protection Act, and shall become directly responsible to you (and the Information Commissioner) thereunder.
It is specifically noted that some Affinity Partners use third party applications and services which process personal data outside the European Economic Area. Where this occurs, the Affinity Partner shall ensure that it complies with its responsibilities to keep your personal data safe and secure.
4.5. Uses made of your Information
The Information Management Policy is a principle based approach to managing your information, using engagement journeys and distinct use categories to simply explain our responsibilities and treatment of your information.
Where we propose using your data for any purpose other than those contained within the Information Management Policy, we will ensure that we notify you in advance.
4.6. Promotional Communications
Promotional and marketing communications may be sent to you by various communication channels.
In the case of electronic communications, these will only be sent to an individual if you have opted to allow the use of your personal data for such purposes.
If you wish to change your communication preferences at any time, please do so by contacting email@example.com
In the case of email communications, individuals may also opt out of receiving future communications by using the “unsubscribe” link provided at the bottom of the email.
4.7. IP Address
An IP address is a number that can uniquely identify a specific computer or other network device on the internet. We may collect information about your computer, including your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
4.8. Log Files
Log files allow us to record visitors’ use of the site. We put together log file information from all our visitors, which we may use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you.
Innovate UK uses small amounts of data stored on your computer called ‘cookies’ to collect information about how visitors use the website. They enable us:
• to estimate our audience size and usage pattern
• to store information about your preferences, and so allow us to customise our site according to your individual interests
• to speed up your searches, and
• to recognise you when you return to our site.
Each website can send its own cookie to your browser if your browser’s preferences allow it. Your browser is the computer program you use to access the internet. By default, your browser will only allow a website to access the cookies it’s already sent to you, and not the cookies sent to you by any other website. This is to protect your privacy.
For more information go to: http://www.bbc.co.uk/webwise/guides/about-cookies
There are effectively four different variants of cookies that websites create:
• Session cookies – These types of cookies are only valid when the user browses a site and are expired when the user leaves a website. Session cookies are used to remember if a user has logged into a website for example.
• Persistent cookies – Persistent cookies are not cleared when a user closes their browser. They are used to remember if the user has visited the site before, whether they ticked a ‘remember me’ type checkbox when logging into the site or where the user visited the website from. These types of cookies generally have a fixed time-frame before expiring, for example a year.
• First party cookies – First party cookies are examples that are only used within one particular website. Data from the cookie isn’t accessible to other websites.
• Third party cookies – These cookies do contain data that third party websites can access. Examples include social media sharing controls or analytics based websites
Services that need cookies to work
Some services need to store a cookie on your computer for them to work. These cookies are removed when you finish using the service. If cookies are blocked then these services will not work.
Controlling what cookies are stored on your computer
You can set your devices to:
• Accept all cookies
• Tell you when a cookie is being received
• Not receive cookies
• Each browser is different, so check the ‘Help’ menu of your browser to learn how to change your cookie preferences.
If you want to restrict or block the cookies set by Innovate UK you can do this through your browser settings. The ‘Help’ menu in your browser should explain how you can do this, as well as how to delete cookies from your computer. To reject cookies on your mobile phone’s browser, see your handset manual. For more information, see the ‘About cookies’ website.
Third Party Cookies on our websites/platforms
Google Analytics cookies
Innovate UK uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the site.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
ClickTale module is used to analyse where users click/browse through a website (customer experience analytics).
List of Cookies
The following is a list of known cookies that are present on our website(s)/platforms. Each cookie includes a short description of what the cookie does and what type of variant the cookie falls into
Name of cookie/Cookie Variant /Description
ASP.NET_sessionIDSession cookie, First party cookie
General purpose session cookie. Used to remember if the user is currently navigating the website. This cookie contains the user’s session ID and the cookie will expire at the end of the session (when you close your browser).
_ck Session cookie First party cookie Content Management System generated and is currently not utilized or saving any data.
AuthCookiePersistent cookie, First party cookie
Used on some websites to remember if they user is still logged into the site despite closing the browser (the cookie is valid for 30 minutes from the point of creation).
_utmaPersistent cookie, Third party cookie
This cookie (which is part of Google analytics) keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred.
_utmbPersistent cookie, Third party cookie
Used to create a timestamp of the exact moment in time when a visitor enters a site. This cookie is part of Google analytics in conjunction with the _utmc cookie.
_utmc/td> Persistent cookie, Third party cookie Used to create a timestamp of the exact moment in time when a visitor leaves a site. This cookie is part of Google analytics in conjunction with the _utmb cookie.
_utmz Persistent cookie, Third party cookie _utmz
Keeps track of where the visitor came from, what search engine the visitor used, what link the visitor clicked on, what keyword the visitor used, and where they were in the world when the user accessed the website. This cookie is part of Google analytics.
WRUID Persistent cookie, Third party cookie
Used by the ClickTale module to analyse where users click/browse through a website
WRIgnore Persistent cookie, Third party cookie
Used by the ClickTale module to disable user experience monitoring.
4.10. Queries regarding Privacy
Questions, comments and requests regarding this Policy and/ or the processing of your data are welcomed, and should be addressed to firstname.lastname@example.org
We will also post a notification of any material changes we make on our site.
If you become a member of _connect, you are automatically subscribed to the _connect online community and you agree to be bound by these specific terms (“the _Connect Terms”), together with the Terms as applicable from time to time.
To the extent that the _Connect Terms conflict with any of the other Terms, the _Connect Terms shall prevail.
5.2. Managing your profile on _connect
You can choose, and control, the amount of personal data which will be disclosed in your public profile. You can change your profile settings at any time by logging-in to your profile page and amending your settings accordingly. We aim to keep the data we hold accurate and up-to-date. If at any time your data becomes out-of-date or you become aware of an error, you must update your profile by visiting _connect.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You must not share a password with anyone.
5.3. Intellectual Property
Save for works which are explicitly expressed to be subject to pre-existing copyright protection (for example, by stating “© [name of user] [insert year]. All rights reserved.”) and which are submitted to the site by registered users, Innovate UK is granted an unrestricted exclusive licence by the licensor to exploit all intellectual property rights in such works and in the material published on our site. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
All information you provide shall be handled in accordance with our Information Management Policy.
Where you have opted to provide personal information, you consent to the processing of such information outside of the EEA, on condition it is processed in a safe and secure manner for legitimate purposes.
Members of _connect may change their preferences by accessing their personal profile settings.
5.5. Updates / Variations
Where there is a substantive update to the _Connect Terms (other than updating information lists, changing formatting, and clarifying terms already present), we will notify you by email and/or log-in notification as appropriate.
Minor changes will be notified by way of a notification of changes on our site.
6. GRANT APPLICATIONS
If you make a grant application through the site, you agree to be bound by these specific terms (“the Grant Application Terms”), together with the Terms as applicable from time to time, and any application guidance.
To the extent that the Grant Application Terms conflict with any of the other Terms, the Grant Application Terms shall prevail.
6.2. Confidentiality & Personal Information
Any applications uploaded to our site shall be held and used in accordance with our Information Management Policy and the specific rules of the relevant competition.
6.3. Intellectual Property
For the avoidance of doubt, you retain all rights in your intellectual property and confidential information when submitting applications for grants.
Further guidance is provided on the particular competition page.
If you sign up to receive newsletter or updates we will use the information you give us to provide the service(s) you have requested. We may occasionally contact subscribers to help us evaluate and improve the service that we offer.
If you have used an on-line form on the site to sign up for an update or newsletter service, you can correct, update or remove any personally identifiable information directly, via our Contact Form. If you sign up for a subscription service, we will hold the information you have provided for as long as you require access to the service requested. If you inform us that you wish to cancel a subscription we will remove you from our mailing list and your details will be deleted from our records, unless it is to be used for research purposes.
8. NEWS FEED LICENCE
By downloading a Innovate UK news feed (“Innovate UK Feed”) from our site and embedding it into another website, the Innovate UK Feed user (“you” or “your”) agrees to be bound by the terms set out below (the “Standard Licence Terms”). For the avoidance of doubt, the Standard Licence Terms apply where you embed an Innovate UK Feed into another website; they do not apply where you access Innovate UK Feeds via a news reader, which is permitted.
These Standard Licence Terms may be updated by Innovate UK from time to time. Please review these Standard Licence Terms each time you download an Innovate UK Feed.
Your download and/or use of an Innovate UK Feed indicates your agreement to these Standard Licence Terms.
Subject to the terms of this Agreement we grant you a non-exclusive, non-transferable, non-sub-licensable, royalty free, licence to display on another website (“Your Site”) the headlines, active links or other source identifiers and other information or materials that you specifically select to receive from us via the Innovate UK Feed (“Innovate UK Content”).
All title, ownership rights and intellectual property rights in and to the Innovate UK Feed shall remain our property or, where applicable, our licensor.
Nothing in these Standard Licence Terms grants you any right to use the Innovate UK logo on Your Site or elsewhere.
8.2. Use of Innovate UK Content
You may not use any Innovate UK Feed or display any Innovate UK Content on Your Site that is a website that is excluded by Innovate UK (scroll down for the list of excluded websites as may be amended by us from time to time).
You must ensure that all Innovate UK Content on Your Site has an accreditation to Innovate UK in accordance with the Innovate UK accreditation guidelines as may be amended by us from time to time (scroll down for the Innovate UK accreditation guidelines).
You may not directly or indirectly charge Your Site users specifically for accessing Innovate UK Content or otherwise commercialise such content, nor attempt to re-sell the Innovate UK Content in any way.
Where possible you must create a functional link back to the Innovate UK news story(ies) summarised by the Innovate UK Content. If you are displaying the Innovate UK Feed where a functional link back to Innovate UK is not possible, you must display on-screen the universal resource locator (“URL”) from which the Innovate UK Content can be obtained (scroll down to the accreditation section below.)
You may not directly or indirectly change, edit, add to or produce summaries of the Innovate UK Content or any content on our site nor place any full-story Innovate UK Content in an HTML frame-set.
You must not directly or indirectly suggest any endorsement or approval by Innovate UK of Your Site or any non- Innovate UK entity, product or content or any views expressed within Your Site or service.
You must not misrepresent the relationship between us and you nor present any false information about Innovate UK.
You acknowledge that Innovate UK has absolute editorial control over all Innovate UK Content and you accept that Innovate UK is editorially independent and that the editorial integrity of the Innovate UK Content is the sole responsibility of the Innovate UK.
Should you receive any enquiries which relate to Innovate UK or the Innovate UK Content you should promptly refer such enquiries to email@example.com
8.3. Accreditation Guidelines
Any Innovate UK Feed or Innovate UK Content on Your Site must incorporate an attribution (credit) to Innovate UK in one of the following forms:
• “From Innovate UK /insert website address” (delete as applicable); or
• “This content/article is from Innovate UK /insert website address” (delete as applicable).
If you are displaying a Innovate UK Feed in a context where a functional link back to the article on the Innovate UK Website is not possible then you must use the following attribution (credit):
• “From Innovate UK /insert website address” (delete as applicable).
You may not use any Innovate UK logo or other Innovate UK trade mark without signing a Innovate UK trade mark licence agreement.
8.4. Excluded Websites
The Innovate UK Feeds and any Innovate UK Content contained in the Innovate UK Feeds may only be displayed on websites that do not fall into any one or more of the categories listed below. A site will be deemed to fall within one of the following categories where there is a material and prominent section of the site that falls within such category.
• Sites that incite hatred whether based on race, religion, belief, gender, sexuality or otherwise, or promote, encourage or facilitate anti-social behaviour.
• Sites that promote, encourage or facilitate violence.
• Sites that promote, encourage or facilitate terrorism or other activities that risk UK national security.
• Sites that discriminate against any specific social group or otherwise exploit vulnerable sections of society.
• Sites that promote, facilitate or encourage illegal activity.
• Sites which are misleading, pornographic, defamatory, or that contain illegal or otherwise actionable content under UK law.
• Sites which infringe individual privacy.
8.5. Warranties & Liability
You warrant to the Innovate UK that:
• you have fully complied with, and shall continue to comply fully with, all applicable laws and regulations;
• Your Site shall contain no material which is libellous, defamatory, pornographic, obscene or which brings Innovate UK into disrepute, or which is in breach of any third party intellectual property rights; and
• users of Your Site shall be required to comply with terms that are equivalent to the Standard Licence Terms in relation to their use of Innovate UK Content.
The Innovate UK Feed is made available by us on an “as is” and “as available” basis and we give no warranty of any kind in relation to the Innovate UK Feed, the Innovate UK Content or any content on our site.
Innovate UK disclaims all implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility and accuracy regarding the Innovate UK Content, the Innovate UK Feed and the Innovate UK site and any content thereon.
To the maximum extent permitted by law we exclude all liability to you for any loss or damage howsoever arising out of or in connection with this Agreement, including but not limited to any liability arising in relation to the Innovate UK Feed, the Innovate UK Content or any content on the Innovate UK site, any virus or other contamination or any unavailability of Innovate UK Content.
Each provision of these warranties, exclusions and limitations operate separately and survives independently of the others.
You hereby agree to indemnify, hold harmless and defend Innovate UK in respect of all damages, costs and expenses, including reasonable legal fees and litigation expenses, arising out of or as a result of any breach of the Standard Licence Terms or otherwise in connection with your use of the Innovate Feed (including the Innovate UK Content).
You may terminate this Agreement and the licence granted herein at any time by destroying or removing all copies of the Innovate UK Feed (including the Innovate UK Content) from Your Site, all hard drives, networks and other storage media.
Innovate UK may restrict, suspend or terminate the Innovate UK Feed, this Agreement, the licence granted herein or your access to the Innovate UK Feed at any time without liability. You agree to destroy all copies of the Innovate UK Feed (including the Innovate UK Content) upon receiving notice of termination from us.
Neither party may assign, charge, sublicense or otherwise deal with its rights or obligations in this Agreement in whole or in part to any third party.
Any failure or delay by either party in exercising its rights under any provisions of this Agreement shall not be construed as a waiver of those rights at any time now or in the future.
We are committed to providing a website that is easy to use by everyone regardless of circumstances.
The website’s objectives are to conform to the guidelines for the Government websites, which support the W3C’s Web Content Accessibility Guidelines 1.0, Level Double A, to ensure Web accessibility standards are achievable then maintained. The areas that currently require improvement are as follows:
9.1. TEXT SIZES
This site uses only relative font sizes, which means that you can easily change the text size in your browser.
• In Internet Explorer, go to ‘view’, ‘text size’. Select the text size you require.
• In Firefox, go to ‘view’, ‘text size’. You can increase or decrease the text size as required.
• In Safari, hold down the command key (Apple key) and select ‘+’ to increase the text size or ‘-‘ to decrease the text size.
9.2. ALTERNATIVE TEXT
We recommend that all images used to illustrate content include the alt attribute to provide descriptive text alternatives. Images that have a decorative function have an ‘empty’ alt attribute.
9.3. USEFUL LINKS
The following websites will have useful advice and information about web accessibility.
• World Wide Web Consortium
• W3C Web Accessibility Initiative
• RNIB web access centre
10. SIGN-UP AND FOLLOW US
10.2. Email Newsletter and Alerts
to receive our monthly newsletter. Stay up-to-date with competition announcements, activities, events and submission deadlines by signing up to competition notifications.
Follow @innovate_uk on Twitter. Here you will get the latest news, competition notices and other up-to-the-minute information.
Watch all our videos on our dedicated YouTube
Sign up on the _connect platform
to join the Knowledge Transfer Network, or one of the many innovation networking groups managed by Innovate UK.
Innovate UK is committed to providing a high quality, responsive and accessible service. However, there may be times when you feel unhappy about the service you receive or wish to make a suggestion about how we might improve. We also hope that you might want to tell us when you have been particularly happy with the service you have received. Your complaints, suggestions and compliments are important to us because they help us improve our services.
The following sets out the formal process for making a complaint. Please note that complaints relating to disagreements about scientific judgments and any matters that are the subject of legal proceedings are excluded from this complaints process (see section on Scientific Judgments at the end of this document). Compliments and general feedback will also be dealt with outside of this process.
Definition of a complaint
Complaints submitted through this procedure should be concerned with the way in which a decision has been made or an action taken, rather than objections to the merits of the actual decision or action. Examples include:
• When we have said we would do something and it has not happened;
• When the quality of our process was not as expected e.g. we took too long, lacked consistency or were unclear;
• When a member of our staff or someone working on our behalf acts in an inappropriate or discourteous way.
How to make a complaint
The people who dealt with your enquiry, application or project are probably best equipped to deal with the complaint. A simple misunderstanding may have arisen and we would therefore hope to be able to resolve it quickly and informally. Please contact the member of staff who has been dealing with your enquiry, proposal or project initially.
If this is not possible you can make your complaint in writing, by letter or email to the Complaints Officer, Innovate UK, B1, North Star House, North Star Avenue, Swindon, SN2 1JF firstname.lastname@example.org
You will receive an acknowledgement within 3 working days and a written response within 10 working days. If this is not possible, you will be given an explanation of the reasons for the delay and a timescale by which you will receive a full reply.
The Complaints Officer will co-ordinate the handling of the response in conjunction with the Programme Manager or senior officer with responsibility for the area to which the complaint refers. The process will generally include the following activities:
• Gathering of all relevant information;
• Agreeing the issues and facts with the complainant;
• Assessing the validity of the complaint in the context of stated procedures and, if applicable, published service standards;
• Informing the complainant of the outcome and, if applicable, any remedial action to be taken.
If you remain unhappy with the outcome, you can ask for the complaint to be referred to a Director of Innovate UK. We would normally appoint a Director who did not have direct responsibility for the area in which the complaint resided so that a fresh review can take place. If this is not possible then this review may be undertaken by our Chief Executive. As we escalate our part of the process we would expect a reciprocal escalation on the part of the complainant e.g. involvement of an executive at a higher level in the organisation than the complainant.
If your complaint has gone through all our internal processes and you are still dissatisfied with the outcome, you have the right to refer the matter to the Parliamentary Commissioner for Administration (the Parliamentary Ombudsman). Further information on how to go about this is available from http://www.ombudsman.org.uk/
As a public body we have a duty to record and track any complaints we receive. This requires us to keep information concerning complaints and to evaluate our responses in order to improve our services. Information about complaints will be stored on our electronic data storage systems but access will be restricted to staff dealing with the complaint and our professional advisors. Personal information is stored in accordance with The Data Protection Act 1998
11.4. Scientific Judgments
Competitions for Research and Development funding are regularly issued by the Innovate UK. Please note the following points regarding judgements made in these competitions.
• Ultimately a Research & Development Competition is precisely that, i.e. a competition where an application is judged in relation to other applications.
• Innovate UK employs a panel of independent assessors to review, assess and make recommendations as to suitability for funding.
• The panel operates under a confidentiality agreement with the Innovate UK and names of panellists are not disclosed, to allow full and thorough judgments to be expressed freely.
• The panel assesses applications using its skills and experience and is charged with creating a ranked ordered list which includes a recommendation or otherwise for funding.
• Innovate UK does not change the ranked ordered list provided by the panel, and uses it to finally agree the list of successful applicants according to the funding available for that particular competition.
• Feedback is offered to applicants that aim to provide some understanding of why they might have been unsuccessful.
• Unless an issue arises which falls into the complaint definition described above, it is not Innovate UK practice to reconsider applications after the panel has made its decision.
• For decisions on the continuation of funding Innovate UK may use a single assessor to make recommendations
12. PERSONAL DATA
We hold all personal data in accordance with the Data Protection Act 1998, our Information Management Policy, and any additional terms included when your information was collected.
You have a right to request a copy of your personal details at any time to check the accuracy of the information held. If you wish to do this, please submit your request in writing (letter or email) to:
Data Protection Officer
B1 North Star House
North Star Avenue
13. FREEDOM OF INFORMATION
As an agency of the Government, the Innovate UK is bound by the terms of the Freedom of Information Act 2000 (“FOIA”) and supporting legislation.
All information held, received or transmitted by us is potentially subject to public disclosure.
You are advised to consider the potential impact of public disclosure when adding content to our site.
Notwithstanding any duty of confidentiality that might exist between us and you, you accept and agree that all information and communications exchanged between us and you may be subject to public disclosure under the FOIA, and that we shall have no liability whatsoever to you arising from any disclosure of information we are required to make under the FOIA.
In the event that a request is received by us for disclosure under the FOIA of any of your information held, we shall use reasonable efforts to notify you and allow you to make arguments under the terms of the FOIA as to why such information should not be disclosed. You accept that receipt of such arguments does not mean that disclosure will not occur.
The FOIA places strict time limits on us to respond to any FOIA request, and we shall have no liability whatsoever to you arising from your failure to respond to any FOIA notification from us within the time limits stated in our notification.
If you would like to request information under the Freedom of Information Act 2000, you should submit your request in writing (letter or email) to:
B1, North Star House
North Star Avenue
If you send a comment or enquiry to us, or use our online contact form, it may not always be possible for us to provide the information requested ourselves.
In such circumstances we may need to pass your enquiry to another government department so that they can fulfil your information request. In this instance we will respond to your enquiry initially and notify you of the correct direction for you to pursue your enquiry.
Our Publication Scheme describes the responsibilities fully including the range of information we hold.
Further guidance and background information about the Act can be found on the Information Commissioner’s website and the Ministry of Justice website.
14. HELP & SUPPORT
The role of Business Support Group within the Innovate UK is to provide key support for the following:
2. Innovate UK competitions
3. Knowledge Transfer Networks (KTN)
4. Knowledge Transfer Partnerships (KTP)
5. Web conferencing
6. FP7UK & European Programmes
For further support and information click on the headings below:
As a member of _connect you want to know how to make the most of the platform’s functionality.
Competitions FAQ’s, Briefing & Events Documents Group
Access previous Frequently Asked Questions (FAQ’s), comment on articles (FAQ’s), download briefing presentations and competition documents (Brief’s etc).
More about what is required to be a network on _connect and get things started by requesting a space for your community
15. AFFINITY PARTNERS
We have the following types of Affninity Partners:
Delivery Partners – means an organisation that receives core funding directly from us to undertake a programme of agreed activities for the benefit of UK industry, as applicable from time to time.
Public Funded Partner – means an organisation that receives core funding directly from another UK public funding body to undertake a programme of agreed activities for the benefit of UK industry, as applicable from time to time.
UK Administration – means a Crown body or an advisory or executive Non-Departmental Public Body (“NDPB”), as applicable from time to time.
A list of our current Affinity Partners is below:
KTN – Knowledge Transfer Network
EEN – Enterprise Europe Network
School for Startups Ltd
GRANT THORNTON UK LLP
Public Funded Partner
DH – Department of Health
IPO – Intellectual Property Office
MAS – Manufacturing Advisory Service
AMSCI – Advanced Manufacturing Supply Chain Initiative
APC – Advanced Propulsion Centre
ATI – Aerospace Technology Institute
DCLG – Department for Communities and Local Government
DECC – Department of Energy & Climate Change
DEFRA – Department for Environment, Food & Rural Affairs
MOD – Ministry of Defence
RCs – Research Councils
AHRC – Arts and Humanities Research Council
BBSRC – Biotechnology and Biological Sciences Research Council
ESRC – Economic and Social Research Council
EPSRC – Engineering and Physical Sciences Research Council
MRC – Medical Research Council
NERC – Natural Environment Research Council
STFC – Science and Technology Facilities Council
BIS – Department for Business Innovation and Skills
UKTI – UK Trade & Investment
UK Government Departments